Privacy policy statement

Protecting your personal information and privacy

Introduction to our privacy policy

At livorlaera, we respect your privacy and are committed to protecting your personal information when you use our financial planning services.

This Privacy Policy explains how we collect, use, store, and protect your information in compliance with UK data protection laws and regulations.

How we collect your data

We collect information you provide directly and data gathered automatically when you use our website or services.

Direct information provided

  • • Contact details such as name, email, and phone number
  • • Enquiries or requests submitted via forms
  • • Feedback or communication with our team
  • • Documents you share in consultations
  • • Preferences or account settings you select

Automatically collected data

  • • IP address and device information
  • • Browser type and usage patterns
  • • Cookies and similar technologies
  • • Website access time and duration
  • • Referral sources and navigation history

How your data is used

Your information is used to deliver services, improve user experience, and comply with legal requirements.

  • • Process and respond to your enquiries
  • • Provide personalised consultations
  • • Maintain website security and integrity
  • • Analyse service usage for improvements
  • • Comply with legal and regulatory obligations
  • • Communicate updates or important changes
  • • Support marketing activities in compliance with laws

Our commitment: We use robust security measures to keep your data safe and only share information when legally required or with your consent.

How we share your data

We may share your data with trusted service providers or as required by law, always maintaining confidentiality and security.

Trusted service providers

We work with third parties who help deliver our services, but they are bound by strict privacy agreements.

Legal obligations

We may disclose data to comply with legal or regulatory requirements.

Anonymous statistics

Aggregated, non-identifiable data may be used for analysis and reporting.

Your privacy rights

You have the right to access, correct, or request deletion of your data. Contact us to exercise your rights.

  • • Request access to your stored information
  • • Request corrections if your data is inaccurate
  • • Request deletion of your personal data
  • • Request a copy in a portable format
  • • Object to certain uses of your data
  • • Request restriction of data processing

To exercise your rights or for privacy questions, contact us using the details below.

How we protect your data

We apply technical and organisational measures to ensure your information remains secure and confidential.

Technical security measures

  • • Data encryption during transfer and storage
  • • Firewalls and secure access controls
  • • Regular security audits and reviews
  • • Continuous monitoring for vulnerabilities

Organisational security measures

  • • Employee training on data protection
  • • Strict internal access policies
  • • Regular privacy impact assessments
  • • Appointed data protection officer

How long we keep your data

We retain information as needed to provide services, meet legal obligations, and ensure security.

  • • Kept while your account is active
  • • Retained as needed for service use
  • • Stored for service and support records
  • • Held for regulatory compliance
  • • Kept only with your consent

Data is deleted or anonymised when no longer necessary.

International data transfers

If data is transferred outside the UK, we use safeguards to protect your privacy and comply with regulations.

  • • Standard contractual clauses used when needed
  • • Transfers only to trusted partners
  • • Regular review of third-party practices
  • • Your consent obtained for non-essential transfers

Cookies and similar technologies

We use cookies to improve your website experience, remember preferences, and analyse site usage.

Types of cookies used

  • • Enable core site functionality
  • • Help us analyse site usage
  • • Remember your preferences
  • • Support additional features

You can manage cookies in your browser settings.

Privacy policy changes

We may update this Privacy Policy. Please check this page for the latest version.

  • • Website updates
  • • Email notifications when required
  • • Prominent policy change notices
  • • Review date shown at top of policy

Your continued use indicates acceptance of changes.

Contact for privacy questions

For questions or concerns about your data, contact our privacy team.

livorlaera

100 Embankment, Salford, Greater Manchester, M3 5FB United Kingdom

Phone: +44(0)0549782986

Email: content@livorlaera.com

Last updated August 30, 2025

Effective from August 30, 2025